Client Charter

No.

   Client Charter Achievement

1.


General Administration and Training Unit

 
  1.

Ensure every staff get on training at least 3 times a year

 100%

  2.

Give respond to all kind of inquiries and complaints within 3 working days

 100%

  3. Permission requests to attend any course were processed within 7 working days  100%
     
2. Transportation unit  
  1.

Process all applications for vehicle within 1 week for the destinations in Melaka and 2 weeks for destinations outside of Malacca from the date of application

100%

  2. Ensure vehicle travel logbook checked once per week

100%

  3. Solve all the problems regarding vehicle damage within 1 week from the date of the report

80%

  4. Ensuring the security and welfare of all the drivers covered

100%

     
3. Security unit  
  1. Manage and control of all the entrances and exit gate

100%

  2. Guard, control and manage life and all college properties

100%

  3. Enforcing the rules in KUIM

100%

  4. Prepare, process and enforce the use of stickers for all vehicles in KUIM

100%

     
4. Information Technology Unit  
  1. Give feedback to all complaints received within 2 working days

100%

 

2.

Resolve complaints within 3 working days excluding the complaints regarding spare parts and service suppliers

100%

     
5. Customer Relations Unit  
  1. Build a friendly and accountable communication environment between all members of society in KUIM

100%

  2. Provide courteous and hospitality to all guests and visitors at any time

100%

  3. Disseminate and spread information accurately for all activities in KUIM within 3 working days

90%

       
6. Academic and International Affairs  
  1. Ensuring academic registration process for new student is within 10 minutes

100%

  2. Update student records within 24 hours after signing

100%

  3. Maintaining students’ personal files continuously for the whole semester

100%

  4. Issuing the disciplinary decision letter within 7 days after the trial is complete

100%

  5. Displaying the actual final exam schedule at least two weeks before the examination week

100%

  6. Preparing the Examination Hall at least two weeks before the examination week.

100%

  7. Preparation of 01 and 02 MQA documents within 1 month

100%

  8. Feedback reports from MQA panel within 14 days

100%

  9. Strive to ensure that the final examination results with 90% get a full pass

80%

       
7. Student Affairs and Alumni  
  1. Providing an efficient service and hospitality, quick and quality at any time

100%

  2. Be a friendly, efficient and prudent to customers

100%

  3. Responsive and sensitive to all needs and welfare of students

100%

  4. Provide programs for students to increase students' character and leadership

100%

  5.

Managing and guiding the activities of student associations to ensure students achieve the vision and mission of KUIM

100%

       
8. Financial Department  
  1.

Account Unit

 
   
  • Preparing Annual Operating Budget that approved by The Board of Directors and State Government Meeting Council. Every Unit/ Department will be informed about the Annual allocation before or on the first week every year.

100%

   
  • To suggest the final Financial Statements for every year on December 31st to the Auditors. The Financial Statements were presented at the Annual General Meeting.

100%


  2

Loan and Scholarship Unit  
   
  • Providing information and explanations related to loans or scholarships.

100%

   
  • Manage loan or scholarship application and payment according to the schedule provide by the sponsors.

100%

  3

Procurement Unit

 
   
  • Issued Unit or Department order for procurement application through Tender/ Official Quotation/ Direct purchased within 7 working days from the date of approval acquisition and complete application.

100%


  4

Revenue Unit

 
   
  • Providing the best counter service, efficient and the ability to give the clear, accurate and adequate information to the customers.

80%








  • Feedback and action for all formal suggestions and complaints will be taken by 7 days from the date received.

100%


     

           

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  • Last Modified: Monday 25 October 2021.

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Contacts

  University College Of Islam Melaka 
Batu 28, Kuala Sungai Baru,
78200 MelakaMalaysia. 
  This email address is being protected from spambots. You need JavaScript enabled to view it.
   +606-3878382
  +606-3878411

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